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Local authority criticised for lack of care of two autistic children

Local Government Ombudsman recommends payment of nearly £20,000 to complainant

London Borough of Lambeth failed to provide daily care needed by two autistic children for over a year, the Local Government Ombudsman, Dr Jane Martin, has found.

In her report she also criticises the Council for failing to provide respite care. She says:

"The effect of the Council's failures was serious. The children's mother was caused additional work in caring for her children alone by the loss of daily care and respite care to which she was entitled."

The complainant is a single parent with two children who have autism. She complained about the Council's failings in its care support for her and her children.

The Ombudsman's investigation found that the Council:

The complainant was also caused distress and justifiable outrage by the Council's failure to act even when a need for a remedy had been identified by its own complaints process. This was compounded by the delay in the Council's complaints process. She also had to take unnecessary time and trouble in having to bring her complaint to the Ombudsman when the Council had already identified failings that remained unremedied.

The Ombudsman finds maladministration causing injustice and recommends the Council to:

The report can be accessed from the LGO webpage.