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Legal Ombudsman publishes decisions online from 17 September

The list of decisions will be published quarterly

The Legal Ombudsman has published an online list of ombudsman decisions regarding complaints about lawyers. The list includes a section of case summaries relating to family law here.

The list, which will be updated on a quarterly basis, shows the collated names of lawyers or law firms involved in complaints, which have led to a formal decision by an ombudsman.

This quarter the list contains approximately 920 decisions involving around 770 firms from England and Wales.

Information contained in the list includes the number of ombudsman decisions regarding each of the firms featured in the data; the area of law; the date of the decision; the nature of the remedy awarded, and the reason for the complaint.

The list has been published in accordance with the Legal Services Act 2007 after extensive consultation, and having taken account of the practice of other ombudsman schemes, in order to promote consumer interests, transparency and to encourage higher standards within the legal profession.

Chief Legal Ombudsman, Adam Sampson, said:

"What we are publishing is factual data, not opinion, and what we are trying to do with this policy is give objective information about the way the market is operating."

An updated list of ombudsman decisions will be published every three months with the next list due to appear in November. The Legal Ombudsman's Board will review the list of names to be published and the application of the policy on an ongoing basis.

Chair of the Board, Elizabeth France, said:

"We hope this information will help manage consumer expectations of what the Legal Ombudsman can offer and encourage improvement in complaint handling by lawyers."