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Expert online welfare rights service goes live

CPAG launches information and advice service for advisers and claimants

The Child Poverty Action Group (CPAG) has launched an innovative online welfare rights information and advice service.

Ask CPAG Online offers up-to-the-minute, expert information on the big issues affecting benefits and tax credits claimants, as well as tailored email advice for advisers. 

The first round of Ask CPAG Online content covers benefit sanctions.   Almost 1,500,000 sanctions have been imposed on JSA and ESA claimants in the UK since October 2012.  Ask CPAG Online explains the basic concepts of sanctions, and will help users to:

The second round of content will cover Mandatory Reconsiderations – the new system for reviewing decisions before they go on to appeal.   Future Ask CPAG content will be guided by advisers' feedback on their clients' needs.

Generously funded by the Baring Foundation, Ask CPAG Online complements CPAG's best-selling Welfare Benefits and Tax Credits Handbook.

For more information, contact

Ask CPAG Online can be found here.