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“From inadequate to outstanding, from paper to cloud”

Insights into how Cafcass workers have harnessed use of new technology

Robert Langley, Head of IT at Cafcass has published a blog item which describes how improved use of technology has transformed how Cafcass personnel work.

These changes led to a "fully flexible and truly paperless operation" and included:

• "Doing away with multiple, unconnected ways of tracking and reporting on cases and moving to a single case management system;
• Making remote and mobile working universally available;
• Introducing Skype and video conferencing;
• creating interactive digital tools for children and young people so our staff could open these on their tablets and use them during sessions with our service users; and
• Introducing a single electronic postroom to scan incoming case documents straight to the social workers, and a single central call centre to manage external calls."

He goes on to explain how Cafcass is "exploring new and exciting digital tools and ways to engage with our service users – the families and children we work with…"

For the article click here.