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Legal aid: launch of high cost family fixer service

The Legal Aid Agency has launched a new 'fixer service' to help providers who hold high cost family case contracts.

The 'high cost family fixer' service has been set up in response to feedback from providers. It aims to build upon the success of other services already dealing with application and claim errors. These are known as 'civil claim fix' and 'application fixer'.

'High cost family fixer' can help with a range of issues which are explained on our training and support website. Examples include:

• case plan problems

• provision of documents

• cost limits.

The new email service does not deal with billing issues for high cost family cases. These should continue to be dealt with through the 'civil claim fix' service.

For more information, click here and scroll to Civil / High Cost Family Fixer.