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Cafcass launches new telephone line for children involved in court proceedings

Cafcass has announced the launch of a new dedicated telephone line for children and young people who are going through or who have been through family court proceedings. Cafcass is seeking feedback from children via the 'Hear to Listen' service as to how effectively Cafcass listened to them and understood what life is like for them whilst involved in the court process.

In the event a child uses the telephone line to contact Cafcass whilst their court proceedings remain live, the call will be directed to their allocated Family Court Adviser for the child to ask any questions they have.

Cafcass Chief Executive, Jacky Tiotto, said:

"Hearing feedback from children about how they experience our help and support is one of the most important things for us to prioritise.

We are working harder to develop as many opportunities as we can to enable children to explain to us what makes the most positive difference to them through their court proceedings. Our responsibilities include, understanding what life is like for them, whether they are safe, and what is in their best future interests. Our analysis of what they and their families say to us informs our recommendations to the family court. Children's feedback about how well we do this and what needs to improve offers us an unmissable chance to develop the best help and support we can offer.

The new 'Hear to Listen' service is a really exciting development in making it easier for children to share their views. It is my sincere hope that this becomes a well-used new resource for children and for Cafcass. Thank you already to everyone who is going to call us!

Initially, lines for this service will be open from 9am – 5pm (Monday to Thursday), and 9am – 4:30pm (Fridays). Cafcass will review demand for the service and whether children would like the phones to be available at other times such as evenings and weekends.

The telephone number for the service is 0330 403 0300.

For Cafcass' announcement, click here.

Julia Queen, Barrister, Coram Chambers

18.06.2022